Terms and Conditions
Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change – Pet Lounge Studios, LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
Payment Terms – We accept orders via our website at www.petloungestudios.com and accept payment with the following credit cards only: Visa, MasterCard, American Express and Discover. Credit card orders must include the account number, the account name on the card, along with the billing address (for credit card verification), expiration date and security code on the back of the card. Credit card orders are pre-authorized and sometimes processed for payment before shipments are packed.
Standard Shipping And Processing Charges - New shipping terms coming soon.
International Shipping – Shipping outside of the United States can be very expensive depending on the location of your country, but we are in the process of setting up our international shipping to include heavily discounted rates with strategically located international warehouses and distribution partners to help reduce these costs. At this time international orders are disabled so we ask that you place email us requesting a shipping quote to your country. Once we provide these costs and you approve them we will gladly process your order and ship it to you. We are not responsible for your country’s import taxes or duties/tariffs. These taxes are usually very reasonable because of the nature of products we sell so do not let this detour you from placing an order.
Standard Order Processing - Orders are processed and shipped within 7 days once the order is received. We make every effort to maintain inventory to fill orders as quickly as possible, however occasionally an item(s) may become oversold and result in a backorder. We will ship the available portion of your order and ship the backordered item(s) as they become available. Please understand that new introductions may take 90 days or longer to become available for shipment.
Rush Orders and Express Shipping - For an additional fee of $25.00, we will process your order for shipping within one business day pending product availability. Expedited shipping may also be available at additional cost. Please contact customer service for details and pricing.
RETURNS AND DAMAGES
Defective Product - Any product that is received with defect in material or workmanship may be returned for exchange within 3 days of receipt. Please return the item in its original unused condition and in the original packaging. Please contact customer service for a call tag. A replacement will be shipped immediately.
Damaged Product - Any product that is received with visible damage must be noted by the delivery service upon receipt. Any concealed damage must be reported to our customer service department within 3 days of receipt.
We cannot accept returns for any reason without a Return Authorization issued by our customer service department. We will also request detailed photos of the damage. All returns for reason other than defect or damage are subject to a 25% restocking fee plus all freight charges. Please be aware that we cannot be responsible for any damage that is caused by you or an animal companion to any product. We cannot honor return or exchange for any merchandise that has been used, or is not in its original, new condition.
Warranty Disclaimer - Pet Lounge Studios warrants to the original purchaser all products to be free of defect in material and workmanship. No warranty is given or implied for durability of use or longevity as use conditions vary greatly. Pet Lounge Studios shall be held harmless from all damages and injury resulting from the use of our products.
Inaccuracy Disclaimer - From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Pet Lounge Studios, LLC reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).